Front Desk team
Our front desk team is the heart of the salon. As the first point of contact, you’ll make every guest feel at home, manage the schedule, and support our stylists and assistants. It’s a role at the center of how our salon runs.
The job
Guest experience and relationships
Greet and welcome every guest and build lasting client relationships
Respond to calls, emails, and texts promptly and professionally
Encourage rebooking so guests leave with their next appointment scheduled
Scheduling and salon flow
Book appointments and manage the flow of our stylists’ schedules
Keep the day moving between appointments by supporting assistants with sweeping, restocking, and turning over stations
sales and operations
Process transactions at checkout
Recommend and sell retail products
Place and manage orders, including hair extensions
WEddings and events
Respond to event inquiries and coordinate details with clients and stylists
Create timelines for day-of services
Handle all contracts and payments for events.